SB Bank Designed a digital onboarding flow that reduced account opening from 7 days to 8 minutes 

What we did:

• Re-architected the end-to-end mobile banking user journey.

• Designed a 3-step progressive KYC onboarding flow.

• Built a comprehensive, accessible Figma Design System (Dark/Light modes).

• Engineered a high-performance marketing landing page on Framer with interactive micro-animations.

  
  The Process

  
  

• UX Audit & Heatmap Analysis: Mapped out existing user friction points and drop-off bottlenecks across 1,000+ session recordings.

• Information Architecture (IA): Restructured the navigation menu into 4 intuitive tabs (Home, Cards, Transfers, Analytics).

• Interactive Prototyping: Built high-fidelity Figma prototypes to test optimistic UI feedback and progressive disclosure patterns.

• Framer Production Build: Developed a responsive marketing site to communicate the new bank identity with sub-second page loads.

  
  

  
  

  Impact

By transforming complex banking requirements into intuitive interactions, SB Bank dramatically improved customer acquisition efficiency and boosted daily active engagement across both iOS and Android platforms.

Results (Key Metrics)

• 18% Onboarding drop-off rate (down from 62%)

• +42% Increase in completed account registrations in month one

• 4.8★ App Store rating post-redesign

• < 5s Average time to complete a peer-to-peer money transfer

Client Feedback :
Working with IXSoft Studio completely reshaped our banking project experience. Lamis took our complex, multi-step transfer process and streamlined it into a sleek, 2-tap execution. Her focus on trust-driven UX directly contributed to reducing our onboarding drop-off rate from 62% to 18%. An invaluable design partner for any FinTech product.

Sultan Alqurashi - Founder at SB Bank